1. Introduction
RZQ-Online Shop is an e-commerce application that allows customers to browse products and place orders using Cash on Delivery (COD).
We respect your privacy and are committed to protecting your personal information. By using the application, you agree to this Privacy Policy.
2. Information We Collect
Information You Provide
- Full name
- Mobile number
- Email address, when provided
- Delivery address
- Order details
- Customer support requests
Automatically Collected Information
- Device operating system
- Application version
- Application usage logs
- Crash and error reports
3. How We Use Your Information
We may use your information to:
- Create and manage your account
- Process and confirm your orders
- Arrange and complete product deliveries
- Contact you regarding your orders
- Provide customer support
- Improve the application and our services
- Detect and prevent fraudulent activity
- Comply with applicable legal obligations
4. Location Permission
Location Information
RZQ-Online Shop requests access to your device's location only with your permission.
We use your location to provide location-based features and improve your shopping experience. Specifically, your location is used to:
- Detect the nearest warehouse or fulfillment center
- Display products and services available in your delivery area
- Help you select or confirm your delivery address during checkout
- Calculate delivery availability and delivery charges
- Improve delivery accuracy and estimated delivery times
- Reduce incorrect deliveries by verifying your selected delivery location
Your location is accessed only when you grant permission and when it is required for these features. We do not continuously track your location in the background.
You can choose not to share your location or revoke location permission at any time through your device settings. However, some features, including automatic warehouse detection, delivery availability, and address selection, may not function properly without location access.
We do not sell or use your precise location for advertising purposes. Your location information is used solely to provide and improve the services described in this Privacy Policy.
5. How We Use Location Data
Location data may be used to:
- Identify the nearest warehouse for faster order fulfillment
- Determine whether delivery is available in your area
- Calculate applicable delivery charges
- Save and manage your delivery addresses
- Improve the overall delivery experience
Your location data is retained only as long as necessary to provide these services or as required by applicable law.
6. Cash on Delivery
RZQ-Online Shop currently supports Cash on Delivery (COD).
We do not collect or store debit card, credit card, online banking, or other electronic payment information.
8. Marketing Communications
With your permission, we may send promotional offers, discounts, product updates, and other marketing communications through:
- SMS
- Push notifications
You may opt out of marketing communications at any time by using the unsubscribe option or contacting us.
9. Data Security
We use appropriate technical and organizational safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Process and fulfill customer orders
- Provide requested services
- Comply with legal and regulatory obligations
- Resolve complaints and disputes
- Prevent fraud and misuse
11. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your account and associated information
- Receive a copy of your personal information
- Withdraw your consent where consent is required
- Opt out of promotional communications
To submit a request, contact us using the email address provided below.
12. Children's Privacy
RZQ-Online Shop is not intended for children under the minimum legal age required to use online services in their country without parental consent.
We do not knowingly collect personal information from children without appropriate consent.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.
We will publish the updated policy on this page and revise the "Last updated" date. Continued use of the application after an update indicates acceptance of the revised policy.
14. Contact Us
Contact us if you have questions about this Privacy Policy or would like to exercise your privacy rights.
RZQ-Online Shop
Email: [email protected]